What do you need from me to get started?
We will need the following basic information - a quick walkthrough of your application to our technical folks, any documented specifications that you may have and your test cases (if we are executing them). Depending on the type of tester, we may ask for additional information
Can I select the tester?
Every Tester is a Full-time employee, qualified and mentored by a project manager
We make every effort to ensure high quality of all deliverables, but in the rare case you have any issues, you will have access to Project Manager directly to get attention.
TestOnDemand is intended to be quick and easy to use service. Selecting testers by talking takes time and does not align to the nature of this service.
Will I get the same Tester?
For any continuous work, the same team will continue. For non-continuous iterations, we can not guarantee same resources, though we make every effort to do that
Can the Testers work in my time zone?
Yes. Our team can work in the same time zone as your teams. You can also choose to have different testers in different shifts (EST, PST, CST etc.)
What is the environment in which the tester works?
Our testers come with basic Testing infrastructure, such as a Mac/PC, high-speed Internet, Conferencing facilities, access to Test and Defect Management Tools. They can access & use client's environments, if required
We will need to work with your IT teams to set up a VPN to work within your network
How do I know my IP/Data is secure
Our testers work in an office that is access-controlled, monitored by CC cameras, is certified for ISO 27001 and SOC2 and is also HIPAA compliant. If required, our testers will sign individual NDAs
How do I communicate with the testers?
Email, Chat (Hangouts, Skype or your chat environments) and office landlines are provided by default for every tester to communicate with you. Our testers are also trained to use work management tools such as Trello, Asana, Basecamp etc.
How long does it take for the tester to become productive?
The team is usually able to deliver value from the first day. Some testing types, may require additional learning to start the work (understanding of the functionality, tools, data etc.)
